FAQs
What is a Tunic?
A tunic is a relaxed fit top that usually extends past the bottom in length. A Tunic can be a top, shirt or even a dress. Most Tunics are an A line shape and therefore quite forgiving
Tunics are one of the most versatile wardrobe pieces you can own as they can be layered according to weather, and can also be accessories for a special occasions
As Yves Saint-Laurent said "Fashions fade, style is eternal" Tunics live up to this statement as they have been in-style for thousands of years
Where are you based
I Love Tunics office is located in Holmview, Queensland - 4207, Australia
Do you have a shopfront
We used to have shops in Coolangatta - Gold Coast & Tweed Heads - NSW, however over time we decided to focus on our online store only
Are you a registered business
Yes definitely! we are a registered business in Queensland and our Australian Business Number (ABN) is 86230302629. We have been in business since 2010 & you can read more about us here
What are your contact details
You can call us on 1800 TUNICS (886427) free call within Australia
What all do you sell
I Love Tunics brings to you a fantastic selection of colourful & stylish tunic tops, tunic dresses, pants & leggings along with matching accessories such as bags, footwear, jewellery, scarves & gifts to create your very own fashion statement
What fashion labels do you stock
We stock a wide variety of labels from local & international manufacturers. Some of our most loved labels are Lilia Whispers , CKM , Vuios & Qior, Willow Tree, One Summer, Orientique , DWIJ , David & Jessie , Cotton Village , Cordelia St , Cafe Latte Clothing
What size garments do you stock
We source our beautiful collection of garments from a variety of suppliers and therefore sizes available in stock can vary depending on style, patterns and the sizing packs supplied. We always order full packs and wherever possible we get plus sizes. Please refer to our sizing guide
Where are your garments and accessories made
Since we source from a number of suppliers the country of origin can be India, China, Thailand, USA and others. It excites us to offer our customers amazing tunics and accessories made thousands of miles away. At the same time, some of our gorgeous products are made in Australia and some even made locally in Queensland
Is it safe to shop on your website
Our store has an industry standard 128 Bit SSL encrypted checkout & all card transactions conducted online on the I Love Tunics website is done through Pay Pal. With over 100 million active users in 190 countries the information that you provide is safe and your personal financial details including card number is never revealed to us
How do I make a purchase and checkout
Adding item/s to shopping cart and checking out is quite easy and should flow through systematically without a glitch. However, just in case if you need help then please do not hesitate to contact us if you may have any further questions
How do I use a discount coupon or gift certificate at the time of check out
You are able to use your discount coupon code / gift certificate code at the checkout stage. Enter the code where it asks 'do you have a 'Gift card or discount code' just before processing the payment. More details here
Received item is not as described or arrived damaged
We quality check every item very rigorously before dispatching, however we do realise that in exceptional cases a damaged item might slip through or an incorrect item is sent by mistake. If that situation does arise then please email us explaining the problem along with photos and we will definitely resolve it to your satisfaction. Please read our detailed returns policy
Item not received
We take great care in quality checking and packaging, and send all shipments using Australia Post
We have found Australia Post to be very reliable and dependable. Transit time within Australia varies between 3 to 7 working days & international deliveries can take about a month to reach destination.
Few of our customers have advised us that in some cases the postal officers do not leave the package in the letterbox if no one is at home and therefore we advise customers to contact their local post office if item/s have not been received in the expected time frame. Insurance can be added at an additional cost - please contact us for a quote before finalising payment and we will revert asap with the options available. We will automatically send via 'Regular Post' option unless specified otherwise
Use the tracking number sent by us to track your shipment on Australia Post website
Who will pay import duties & tax
Some countries place restrictions on goods imported or charge customs duties or other types of import fees. It is the responsibility of the customer to find out about any restrictions applicable or import duties before placing the order. We send all parcels through Australia Post and recommend customers to confirm above with their local government bodies such as Customs and Excise as I Love Tunics will not be liable for any duty or tax
What's your privacy policy
I Love Tunics is fully committed in protecting our customers privacy, and all the collected information is only used for processing & delivering orders. The information is kept strictly confidential and not sold, rented, disclosed, or loaned to any third party
All credit card payments made on the website are processed directly by Pay Pal and the card details such as number & cvv is handled externally by Pay Pal on their secure server and never disclosed to us. To view Pay Pal’s privacy policy please visit their website - www.paypal.com
The personal information that we do ask for is used for delivering goods & services, for example we need your postal address for delivery and your contact number if there is any problem. We may use your personal information to provide you with a superior service by sending you promotional material advising you of new products, sale announcements and special promotions. You have the right to refuse the above - just let us know and we will take you off the list
I Love Tunics may change its Privacy Policy when required from time to time and you are advised to check for updates periodically. If you have any questions, please feel free to contact us
How long will you take to process my order
We aim to ship all items within 72 hours (3 business days) of receiving your order. However your order may be delayed if the item is not in stock or is damaged - in such cases we will inform you ASAP and keep you updated on the status of your order
How do loyalty points work
Earn loyalty points automatically every time you place an order. Please refer to the loyalty points page for more details
What's your returns policy
Please read our detailed returns policy
Can I link to your website
If you wish to establish a link to this website, you must contact us and provide the following information: (a) the URL of the website that you seek to establish a link from; (b) a brief description of your website; and (c) the reason that you wish to establish a link. If I Love Tunics agrees to your proposed link, you must comply with any terms and conditions imposed by I Love Tunics as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact I Love Tunics and provide a new description of your website
What are your terms & conditions
All sales are final and legally binding
Colour displayed on your screen will depend on your computer's settings, there could be a slight discrepancy to the actual colour
Stubs, staple yarns, mild shade variations & uneven weaving are natural characteristics of some hand made handloom & not a defect
Normal shrinkage of 5% may occur in garments and is considered normal
All items and listing prices are subject to change without prior notice - including shipping costs
Modification of terms
I Love Tunics reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the I Love Tunics site
Please contact us if you have any other question
